Welcome to the Family Connect platform. These terms and conditions set out the rules that govern your use of the platform as a service provider. By creating your account or using the platform you confirm that you have read, understood and agreed to these terms. If you do not agree, please do not create an account.
1. Definitions
- “The Platform”: the Family Connect website and app and all the services it provides.
- “Platform administration”: the team responsible for operating and managing the platform and answering enquiries.
- “User”: anyone who creates an account on or uses the platform, including parents, children, teachers, centres and service providers.
- “Content”: everything published or sent through the platform — texts, images, files, audio and video recordings and messages.
2. Account and security
- The details you register with must be correct, complete and up to date, and you are responsible for updating them when they change.
- Your password is confidential; you are responsible for keeping it safe and for all activity carried out through your account.
- You must tell the platform administration immediately, through “Contact us”, if you suspect any unauthorised use of your account.
- It is not permitted to create more than one account for the same person or entity in order to cheat, or to impersonate any person or entity.
3. Service provider's obligations
- The provider is responsible for the accuracy of their details and their business's details, and for their business being licensed and lawful.
- The provider undertakes to offer products and services that are safe and suitable for children and families, and to describe products, prices and photos accurately without misleading.
- The provider undertakes to treat parents with respect and not to use their data except to answer their enquiries and requests.
4. Plans and payment
- Uploading products and services requires subscribing to a plan as announced by the platform; the plan is activated after the administration confirms payment.
- When a plan ends, products may be hidden automatically until renewal, without being deleted.
- The platform is an intermediary for display and communication; selling, delivery and warranty are the provider's sole responsibility.
5. Child protection
- Children's safety is the platform's top priority; any content or behaviour that harms children, endangers them or exploits them in any way is strictly prohibited.
- Requesting private contact details from children, or contacting them outside the platform without their parents' knowledge and consent, is prohibited.
- The platform administration reserves the right to suspend any account immediately and to report to the competent authorities whenever children's safety is affected.
6. Acceptable use
- Respect public decency and Islamic values, and respect all users in every conversation and post.
- Posting any offensive, unlawful or misleading content, content that infringes others' rights, or any unauthorised advertising, is prohibited.
- Attempting to hack or disrupt the platform, to collect users' data or to misuse the services is prohibited.
7. Privacy and data protection
- The platform collects only the data needed to provide the service, and uses it to run accounts, communication and notifications and to improve the service.
- The platform does not sell users' data to any third party and shares it only as needed to provide the service, or when the competent authorities request it as required by law.
- You may ask to edit your data or delete your account through “Contact us”.
8. Intellectual property
- All rights to the platform, its design, logo and original content are reserved to the platform administration.
- The content you upload remains yours, and you grant the platform the right to show it to the relevant users as needed to provide the service.
9. Disclaimer
- The platform is provided “as is”; the administration does its best to keep the service continuous and accurate, without guaranteeing that it is free from faults or interruptions.
- The platform is a communication intermediary; it is not responsible for dealings or agreements made between users outside the scope of its services.
10. Suspension and account termination
- The platform administration may suspend, restrict or delete any account if these terms are breached, with notice where possible.
- You may stop using the platform or ask to delete your account at any time.
11. Changes to the terms
- The platform administration may update these terms from time to time; the version number and date appear at the top of the page.
- For material changes you will be asked to accept the new version before you continue using the platform.
12. Contact
- For any question about these terms you can contact the platform administration from the “Contact us” page inside your account.